The product did not meet the standard for New Zealand and we are left with a machine that we cannot use. We disputed with the seller, but they are not willing to take the product back nor provide any type of monetary compensation.
Tanggapan dari pemasok:
We regret to hear your feedback.However, the Alibaba platform has impartially ruled that:The product strictly met agreed specifications (400V/AUS plug/316L steel) as per PI and chat records;
You never requested New Zealand standard pre-shipment, just let us follow NZ voltage, frequency and plug( we have done as your required), no others ;The equipment is high level GMP standard ( told customer before).
Final Acceptance: You approved the machine detail photos, video and paid the balance..
We offered technical support to help you meet local standards, but compensation/return was beyond our obligations.
We remain open to discuss solutions within the contract framework.
02 Jun 2025