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We regret to hear your feedback.However, the Alibaba platform has impartially ruled that:The product strictly met agreed specifications (400V/AUS plug/316L steel) as per PI and chat records; You never requested New Zealand standard pre-shipment, just let us follow NZ voltage, frequency and plug( we have done as your required), no others ;The equipment is high level GMP standard ( told customer before). Final Acceptance: You approved the machine detail photos, video and paid the balance.. We offered technical support to help you meet local standards, but compensation/return was beyond our obligations. We remain open to discuss solutions within the contract framework.